He's not at his desk right now...   (demo ext. 310)       

In the building or out town!

1. AltiGen says, would you like the system to find this person for you?
2. If they choose yes, AltiGen calls up to 4 phone numbers while keeping the caller informed of the call progress.
3. If answered, AltiGen asks for a password whereby it completes the call.
4. If no answer or the password is not obtained or, anytime the caller chooses, they can leave a message, select another extension or ring the operator.
5. Incomplete calls are handled professionally and don't go to home or other off site answering systems.
6. Each extension can be configured to allow this access and select who can use it and when.

  He’s on the phone right now...  (demo ext. 320)           

AltiGen's personal call queue / “Power Hold” 

1. Can often take the place of the receptionist informing the caller of their party's busy status and promptly ringing calls through when available.
2. Give caller the choice to wait, leave a message, go to another extension or ring the operator.
3. If the caller chooses to wait, they are regularly apprised of their status and options.
4. Music or informative messages can be played while holding.
5. The called party can see whose calling with caller id, and handle the call accordingly including taking the call, sending it to voice mail or to another extension.
6. The receptionist or another person can also see the holding party and take the call if considered appropriate.

 I'll connect you to the first available...  (demo ext 330)  

Route calls to sales, service, AP etc. and free reception to give more time to other callers.

1. Take the place of the receptionist and inform the caller of their hold status when all reps are busy and promptly ring calls through when available.
2. Control the number of calls to each workgroup member.
3. Members can have screen-pops from ACT, customer database or other Windows program.
4. Callers have the option to wait in queue, leave voice mail, ring the operator or go to another extension.
5. If the caller chooses to wait, they are regularly apprised of their status and options.
6. Music or informative messages can be played while holding.
7. Supervisor can set and monitor workgroup quality of service.

 Information only mailbox...  (demo ext 340)                 

To provide information of interest to callers like, concert event times, real-estate details - accessible while buyers are parked in front of property, movie times, directions, fax, e-mail and web address and more...